Support Request

Fill out the form below, providing as much detail as possible and someone from our team will get back to you within one business day.

"*" indicates required fields

Name*

First Last

Email*

Phone*

University Affiliation*

Are you currently using BACtrack Skyn devices in a study?*

Yes, I'm an existing customer

Please submit the info request form with your questions about Skyn Research device(s).

How many subjects are in your study?*

How many Skyn devices are you currently using?*

How many Skyn devices are you having trouble with?*

Please enter the serial number(s) of the Skyn device(s) you are having trouble with.*

Which iOS device is being used in your study?*

ie. Apple iPhone 12

Which software version is installed on that iOS device?*

ie. iOS 15.2.2

Which version of the Skyn App is installed on that device?

This is found on the Settings page of the App (ie. 1.0.10)

Which best describes the issue you are experiencing with your Skyn device(s)?

Data Loss

App / Connection Issues

Other

Please explain the data loss issue you are experiencing, being as specific as possible*

Please enter the specific date the data loss began*

Please enter the specific time the data loss began*

Please enter the specific date the data loss ended*

Use current date if ongoing

Please enter the specific time the data loss ended

Leave blank if ongoing

If you extracted any data, please upload the CSV file, making sure to include all the serial numbers in question

Drop files here or

Max. file size: 50 MB.

Please explain the App / Connection issue you are experiencing, being as specific as possible*

Please take screenshots of the error message or connection issue on the iOS device and upload them here*

Drop files here or

Max. file size: 50 MB.

Please explain the issue you are experiencing, being as specific as possible*

Phone

This field is for validation purposes and should be left unchanged.